Your local laboratory support team is your first point of contact for LabConnect sign-in help. 

Choose a topic

Your first login
Forgot your password
Lost or replaced your MFA device
Shared or generic accounts
Multiple LabConnect usernames

Need more help?

• AsureQuality New Zealand customers - click here
• MXNSAQ Australia laboratory customers - click here
• MXNSAQ South East Asia laboratory customers - See below

If you are unsure which option applies, choose the laboratory or support team you normally contact about LabConnect

 

Southeast Asia support contacts

If you use AsureQuality services such as LabConnect through one of our Southeast Asia laboratory partners, please contact your local support team first. They are best placed to help in the first instance and will escalate to AsureQuality if further technical assistance is required.

Singapore
29 Tai Seng Avenue
#06–07 Natural Cool Lifestyle Hub
Singapore 534119
Email: customerservices.singapore@mxnsaq.com
Phone: +65 6742 2006

Thailand
111 Thailand Science Park
Moo 9 Paholyotin Road
Klong Nueng, Klong Luang
Pathumthani 12120
Thailand
Email: mxnsaqfoodlab@mxnsaq.com
Phone: +66 2 157 4867

Vietnam – Can Tho
Lot H2, 40–42 Bui Quang Trinh Street
Phu An Residential Area
Cai Rang District, Can Tho City
Vietnam
Email: customerservices_vietnam@mxnsaq.com
Phone: +84 292 388 8678

Malaysia
A-G-16, Merchant Square @ Tropicana
Jalan Tropicana Selatan 1
PJU 3, Petaling Jaya, Selangor
Malaysia 47410
Email: customerservices.malaysia@mxnsaq.com
Phone: +60 3 7883 0068

Philippines
121 Dangay Street, Veterans Village
Quezon City 1105
Philippines
Email: customerservice.philippines@mxnsaq.com
Phone: +632 8374 8003 or +632 8372 7993
Website: www.qualibetlab.com