One of the main benefits of the AsureQuality Identity Platform is that you can reset a forgotten password yourself.

Step 1 - Start the reset

From the sign-in page, select “Can't log in to your account?” or the password-reset option.

Enter your email address and select Reset Password.

Step 2 - Check your email

If the email address matches an account, you will receive a password-reset email.

Open the email and select the Change Password / Reset Password link.

Step 3 - Confirm it is really you

Before you can change the password, you will be asked to confirm the reset using your registered MFA method. Your primary method will normally be shown first. If another registered method is available, select “Try another method”.

Your saved recovery code may also be available as a recovery option.

Step 4 - Create your new password

After MFA is confirmed, create your new password and follow the on-screen requirements.

Step 5 - Return to sign in

You will see confirmation that the password has been changed. Return to the sign-in page and continue to LabConnect.

What if I have also lost my MFA device?

Self-service password recovery depends on being able to confirm your identity. If you no longer have access to your registered MFA device, contact your normal LabConnect support team so an administrator reset can be arranged.