During Identity Platform setup you will be shown a recovery code and asked to save it somewhere secure.

Why is it important?

The recovery code can help you recover access if your normal authentication method is unavailable.

What should I do with it?

• Copy the code exactly as shown.
• Store it somewhere secure.
• Keep it somewhere you could still access if you cannot sign in to LabConnect or your work device.
• Do not share it with other users or include it in an email to support unless you are specifically following an approved recovery process.

What if I lose the recovery code?

If your normal MFA method still works, losing the recovery code does not stop you signing in. If you lose access to both your MFA method and your recovery options, contact your normal LabConnect support team. An Identity Platform administrator may need to reset your registered MFA devices.