If you're experiencing issues with one of our portals (like LabConnect) —such as pages not loading correctly or buttons not working—a hard refresh or clearing your browser cache can often resolve the problem.

🧠 Why This Helps

Your browser stores parts of websites (called a cache) to help them load faster. But after we update our site, your browser might still use outdated files. A hard refresh forces it to reload everything from scratch.

🔹 Hard Refresh Instructions (No Cache Clear)

Try this first—it’s quick and doesn’t delete anything else.

🧹 How to Clear Your Browser Cache

If a hard refresh doesn’t work, follow these steps to clear your cache:

🔸 Google Chrome

1. Click the three dots (⋮) in the top-right corner.
2. Go to Settings > Privacy and security > Clear browsing data.
3. Choose Cached images and files.
4. Click Clear data.

📺 Watch a Chrome cache clear tutorial

🔸 Mozilla Firefox

1. Click the menu button (☰) and go to Settings.
2. Select Privacy & Security.
3. Scroll to Cookies and Site Data and click Clear Data.
4. Check Cached Web Content and click Clear.

📺 Watch a Firefox tutorial

🔸 Microsoft Edge

1. Click the three dots (⋯) in the top-right corner.
2. Go to Settings > Privacy, search, and services.
3. Under Clear browsing data, click Choose what to clear.
4. Select Cached images and files, then click Clear now.

📺 Watch an Edge tutorial

🔸 Safari (Mac)

1. Click Safari > Preferences in the top menu.
2. Go to the Advanced tab and enable Show Develop menu.
3. In the menu bar, click Develop > Empty Caches.

📺 Watch a Safari tutorial

💡 Still Having Trouble?

If you're still experiencing issues after clearing your cache, please submit a request and we’ll be happy to help.