For casual and low-volume customers needing urgent laboratory testing services, we do have the option for you to prepay while your credit account application is processed. In these cases we require payment before samples are processed into the AsureQuality laboratories.

Please note the following points about pre-payment:

• An administration fee will apply to all pre-paid invoices.
• We cannot store samples on-site unless we have your contact details in our system. Please contact our Customer Care Team here or on 09 626 8203 to register as a new customer.
• Upon receipt of your samples, we will send you an invoice and then store them for up to seven calendar days while we wait for your payment. After seven days, the samples will be destroyed if we have not heard from you and have not received payment.
• Some samples require prompt commencement of testing due to their perishable nature. In these cases, it is recommended to contact the lab with your submission form prior to sending the samples; we can then arrange the pre-invoice and payment can be received by the time the samples arrive in the lab.
• Pre-payment methods accepted are bank transfer or credit card only. To pay by bank transfer, see Payment Options: Bank Deposit. To pay by credit card, see Payment Options: Credit Card.
• Prepay customers can avoid the administration fee and delays before testing by applying for a credit account (post-pay).